Shipping policy
We currently ship within the United States.
Rates
- Orders $50 and over ship free.
- Orders under $50 are a flat $6.95.
Processing
Orders are processed within 1 to 2 business days. Orders placed on a weekend or a US public holiday begin processing the next business day. You will receive tracking by email as soon as your parcel is collected.
Delivery times
Delivery time depends on which warehouse your item ships from, and it is stated on every product page.
- Ships from our US warehouse: 2 to 5 business days.
- Standard: 5 to 10 business days. This covers most of our range, and these pieces ship from our overseas manufacturing partner.
Both windows are on top of the 1 to 2 day processing time, and both are counted in business days.
Orders containing both
If your order mixes a US-stocked item with a standard one, they may arrive separately and on different days. There is no extra charge for this.
Customs and duties
Nothing to pay. Import duties and tariffs on items shipped from overseas are paid by us before the parcel reaches you. You will never receive a customs bill for an Everline order.
If tracking stops updating
Tracking often goes quiet for several days while a parcel is in transit or clearing customs. That is normal and usually resolves on its own. If there has been no movement for 10 business days, email hello@everlinewear.com with your order number and we will chase it.
Wrong address
We can change a shipping address only before the order ships, so email us straight away. Once it has gone we cannot reroute it. Parcels returned to us as undeliverable because of an incorrect address can be refunded minus the shipping cost, or reshipped at your expense.
Lost or stolen parcels
If tracking shows delivered but you do not have it, check with neighbors and around your building first, then email us within 7 days. We will open an investigation with the carrier.